Crypto · Multiple jurisdictions
Kraken reports app balance display issue; says client funds are unaffected
Kraken reported at 10:21 UTC on 22 September that some users were seeing incorrect portfolio balances in its app. The exchange said client funds were unaffected and its team had identified the issue and was working on a fix.
Source published · Kraken Status ↗
At publication, Kraken had not provided a recovery time or specified affected assets or regions.
Money Notes analysis
Transaction history helps separate a display error from account activity
An incorrect balance display leaves the headline number unreliable. Comparing asset details with recent trades, deposits and withdrawals helps identify whether actual account movements explain a change.
Kraken’s app guide points to the activity tab and the history available by selecting an asset in Portfolio. If those records are unavailable or show unfamiliar activity, save the time and relevant screenshots and contact official support through Account → Support. The incident page is the source for repair updates.
Original sources
- Kraken app balance display issues ↗Kraken Status · en
- Navigating the Kraken app ↗Kraken Support · en